As an IT Manager you are performing as expected if:

• On-site IT services run smoothly with minimal disruption to business operations.
• End-user support SLAs are consistently met, with high employee satisfaction.
• Local networks, endpoints, and IT systems are stable, secure, and well-documented.
• Cybersecurity measures are correctly applied and enforced at site level.
• IT Engineers are engaged, well-organized, and continuously improving.
• Vendors and service providers deliver according to contracts, SLAs, and cost expectations.
• Keep a solid relationship and trust with the local leadership team in your country. You are their direct IT contact point.

• Lead and manage the on-site Helpdesk team, ensuring clear ownership, prioritization, and high service quality.
• Oversee day-to-day IT operations: end-user support, devices, networks, printers, meeting rooms, and local systems.
• Ensure availability, performance, and security of local IT infrastructure and connectivity.
• Implement and enforce cybersecurity measures in coordination with group Cybersecurity teams.
• Manage endpoint lifecycle: procurement, provisioning, configuration, maintenance, and decommissioning.
• Own local incident, request, and problem management processes, ensuring SLA compliance.
• Coordinate with central Infrastructure, DevOps, and Security teams for escalations and projects.
• Manage relationships with IT vendors and service providers (hardware, connectivity, support).
• Track IT assets, licenses, and local IT costs, ensuring accuracy and cost control.
• Maintain documentation, procedures, and operational runbooks.
• Support IT projects such as office openings, relocations, or infrastructure upgrades.
• Ensure compliance with company IT policies, security standards, and audit requirements.
• Drive continuous improvement of IT services, tools, and user experience.

Essential

• Strong experience in IT operations and on-site infrastructure management.
• Solid knowledge of networking (LAN/WAN, Wi-Fi, VPN, firewalls).
• Endpoint management (Windows, macOS, Linux), including provisioning, patching, and lifecycle.
• Identity and access management fundamentals (users, roles, permissions, MFA).
• Cybersecurity basics: endpoint protection, patch management, access control, backup practices.
• ITSM processes (incident, request, problem, change management).
• Experience managing IT vendors and service providers.
• Proven experience leading and managing IT engineers or technicians.
• English & Spanish

Valuable:

• Experience administering Google Workspace (user lifecycle, groups, devices, security settings, and access controls).
• Hands-on experience with endpoint protection and EDR solutions, specifically SentinelOne or equivalent.
• Experience using remote monitoring and management (RMM) tools such as NinjaOne for endpoint monitoring, patching, and automation.
• Strong understanding of asset management and device inventory, including lifecycle tracking and reconciliation with user access.
• Practical knowledge of security and compliance requirements (e.g. GDPR), including device security, access reviews, and audit support.
• Ability to use scripting or light automation to improve IT operations (onboarding, patching, reporting).

Experience operating IT services in multi-site and/or multi-country environments, coordinating local and central teams.